Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information generated through your use of our website and services.

Information you provide:

• Name and email address when you submit a contact or consultation form
• Account credentials (name, email, password) when you register for an account
• Payment information processed securely through our payment providers (Stripe, PayPal) — we never store card details directly
• Communications you send us via email or support channels
• Content you upload or submit as part of a service engagement

Information collected automatically:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time on page, and referral source
• Cookie identifiers (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

• Deliver and manage the services you purchase or request
• Process transactions and send order confirmations and invoices
• Respond to your enquiries and provide customer support
• Send service-related communications such as updates and security alerts
• Improve the performance, usability, and content of our website
• Comply with legal obligations and enforce our terms
• Prevent fraud and protect the security of our systems

We will only send you marketing communications if you have explicitly opted in, and you can withdraw that consent at any time.

3. Data Sharing & Third Parties

We do not sell your data. We may share limited data with trusted third parties only where necessary:

• Payment processors (Stripe, PayPal) — to complete transactions securely
• Email delivery providers — to send transactional emails on our behalf
• Analytics providers — aggregated, anonymised usage data to understand site performance
• Hosting infrastructure — our servers and cloud storage providers
• Legal authorities — when required by applicable law or to protect our rights

All third-party service providers are contractually bound to handle your data in compliance with applicable data protection laws.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Account data is retained for as long as your account is active
• Transaction and order records are retained for 7 years for legal and accounting purposes
• Contact form enquiries are retained for 2 years
• Analytics data is retained in aggregated form for up to 26 months

You may request deletion of your data at any time by contacting us (see Section 9).

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Portability — receive your data in a structured, machine-readable format
• Restriction — request that we limit how we use your data
• Objection — object to processing based on legitimate interests or for direct marketing
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at the address in Section 9. We will respond within 30 days.

6. Security

We implement industry-standard technical and organisational measures to protect your personal data, including:

• HTTPS/TLS encryption for all data in transit
• Encrypted storage for sensitive fields
• Strict access controls — only authorised personnel can access personal data
• Regular security reviews and dependency updates

No system is 100% secure. In the event of a data breach that affects your rights, we will notify you and the relevant authorities as required by law.

7. Cookies

We use cookies and similar technologies to operate our website and analyse usage. For full details of the cookies we use and how to manage them, please read our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: